SHIPPING & RETURNS

SHIPPING POLICY

All packages containing live-animals will use Royal Mail Special Delivery Service

Live post will only be despatched Monday-Thursday with expected next day delivery before 1 p.m.

The following postal code exceptions are;

(Taken from Royal Mails website)

We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:

We deliver by 5.30pm the next working day in the following postcode areas:

AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

We deliver within two working days by 5.30pm to the following postcodes areas:

HS2
IM, JE
PA60 - 75, 78
ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:

KW16 - non Town
KW17
PH30, 41 - 44

RETURN & EXCHANGE POLICY

Any damaged items must be reported within 24 hours with photographic evidence via email or facebook messenger for items to be replaced ASAP.

We take every care to provide healthy live arthropods but have no control over their wellbeing after being put in to the care of the postal service.

DOA arthropods will be replaced after proof of DOA is given without question as will any other damaged products. If the arthropod/ product is no longer available return of funds of an alternative arthropod/ product will be offered.

If you have any problems, please, tell us, not facebook unless we fail to provide a solution

Thank you!